![]() ![]() TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location. Comp is updated based on multiple factors. The hourly compensation range for this role is $21.63-$23.56. We’re committed to equitable compensation for all TeamSnappers. We’re all humans with special talents that go beyond what’s listed here. Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. Experience as a parent, coach, or participant in recreational sports.Prior experience in a SaaS or technology start-up support environment.For candidates located in Pacific Time Zone or willingness to work Pacific Time Zone hours.Excellent communication skills, verbal and written.An excitement to help customers find solutions and learn about our product to identify their best experience.Experience providing customer support at TeamSnap and ability to navigate customer issues and internal tools seamlessly.A positive attitude, ready to offer help and support in a friendly and professional way. ![]() Maintaining performance metrics including productivity, customer happiness scores, and attendance.Testing the newest features and products before they go live to our customers, providing feedback and sharing suggestions.Provide collaborative support to internal partners and peers through slack and knowledge sharing.Taking ownership of customer issues to discover root causes, solve their problems, and provide feedback to your manager on product and policy gaps.Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers.Our Specialists are customer service experts, able to build relationships and trust through problem solving. This role is the professional and friendly face of TeamSnap when customers need a helping hand in navigating in-app or desktop situations. The Customer Experience (CX) Specialist is our front-line expert supporting coaches, players, and peers on escalated issues. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “ Best Places to Work" and Built In’s “ 100 Best Remote-First Places to Work." We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. At TeamSnap, we believe when the world connects through sports the world becomes better. ![]()
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